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Technical Support We at Rock Solid Internet understand clients need solid around-the-clock technical support, handled by competent and patient professionals. You will never have endless open support requests with us. NOTE: All general technical support related requests should be submitted via the support button in your control panel. This enables us to properly track your requests. All customers are encouraged to review the knowledge base before submitting a request to support. Generally more than 90% of your questions are answered in our knowledge base. technical support via telephone: 1-800-654-0487 24/7 technical support via email: support@rsinternet.com knowledge base: Rock Solid Internet's knowledge base is a comprehensive group of forums which deal most customer questions. Generally more than 90% of your questions are answered there. We recommend all of our customers to use our knowledge base extensively. knowledge base url: http://knowledgebase.rsinternet.com control panel manual: We offer all of our customers a highly detailed and graphically illustrated control panel user manual. This manual offers our customers step by step instructions on how to use many of the "wizards" found in your control panel. You will need a zip program to unzip the file after downloading. NOTE: You will need to have the Adobe Acrobat Reader plugin installed on your browser to view this manual. You can download a free Acrobat Reader at: http://www.adobe.com/products/acrobat/readstep.html new mail management user guide: This is the updated user guide for the NEW mail manager which gives step by step graphically illustrated instructions. It covers the many new mail items we offer. NOTE: You will need to have Microsoft Word or the equivalent to read this document. control panel manual download url: http://www.rsinternet.com/rsimanual.zip